Get help with Crosy

Get product or account help

Email support@crosy.app for questions about Crosy, your patterns, downloads, account, billing or privacy. You do not need to sign in to email us.

We aim to reply within 3 business days. For billing issues, include your order reference so we can find the purchase.

Submit and track a support request

Sign in to Support tickets to send a question. Return to the same page to read replies and continue the conversation.

Partnerships and press

For brand partnerships, press or promotional enquiries, email contact@crosy.app. For help using the product, use the support address above.

Help us understand the issue

• Patterns: Describe what you were trying to make, the settings you used, and the result you expected.
• Downloads: Include the file format, any error message, and whether the preview opened.
• Saved projects: Include the project name and whether cloud sync was on.
• Billing: Include the order reference and the purchase you are asking about.

Share only the information needed to explain the issue. Do not include a password, sign-in code or payment-card number.

Find an answer while you work

The Crosy tutorials walk through the workbench and your Studio by chapter. The export guide covers printable charts, image files and editable backups. For chart marks and thread keys, start with Read a pattern.